Skip to content

Personal data and cookies

Personal data protection and cookies

Welcome to the Website

The Personal Data and Cookies Charter (hereinafter “Charter”) aims to inform you about your rights that you can exercise regarding the processing of your data and describes the measures that we take to protect these data.  

TotalEnergies SE is the « data controller » with responsability for personal data processing on the Website These processing operations are carried out in accordance with the applicable law.


1. Purpose of processing,legal basis, the period of storage and types of data collected

When visiting the Website, you may need to provide us with personal data.

Purposes Ctagories of personal data Legal basis Retention period
Statistical analysis Login data (IP address, Logs, History of sites viewed, Download history) The processing of your data is based on our legitimate interest. 13


2. Data Recipients

In order to process your personal data according to the Charter, your personal data may be communicated to one or more of the data controller's departments or to TotalEnergies company subsidiaries and one or more partners, independent distributors or subcontractors: Tracking tool (software publisher provider), transmit this data internally to companies or services / departments of the TotalEnergies Company


3. Data Transfers

All data transfers to countries outside of the European Economic Area are carried out in accordance with the applicable regulations and in such a way as to ensure adequate protection of the data. 

Under the terms governing the services provided on the website, your data, such as your IP address and pages visited, may be transferred to recipients that are partners of the Company TotalEnergies, or any TotalEnergies Company outside the European Union.

In order to ensure the adequate protection of personal data originating in the European Economic Area and which may be transferred to the Company TotalEnergies entities established outside the European Economic Area, “Binding Corporate Rules” (BCR) have been adopted.

For personal data transfers which are not covered by the BCR and bound for countries outside the European Economic Area, other measures have been established to ensure adequate data protection.

If you wish to obtain more information about our BCR, please click here. For all information on the other measures established to ensure adequate protection, please write to the contact address mentioned below.



4. Security and Confidentiality of Your Data

The data controller takes appropriate steps to preserve the security and confidentiality of your personal data, including to prevent them from being distorted, damaged or disclosed to unauthorized third parties.


5. Cookie Management

A cookie is a file which enables a website to save information relating to your computer’s browsing of the Website to make your visits to the website smoother.

Cookies are text files that are stored on your computer's browser. They allow access to various information about you. Some of them belong to the publisher of the Website (First party) and some to third parties.

The table below details each cookie.

We enable cookies once you have given your consent, except for technical cookies that are necessary to provide the service you request on the Website

I / List of technical and functional cookies of the Web Factory websites : 


Categories of Cookies and Trackers



Storage Period

Technical and functional cookies

Site (has_js)

Contains information on the browsing session and allows the user to access the site

Deleted at the end of browsing

Technical and functional cookies


Drupal's cookies configuration 

1 year

Technical and functional cookies __hs_opt_out Cookie in case the hubspot service is not accepted Expired on January 1st 2100
Technical and functional cookies


Allows you to find out which services have been refused or accepted by the user. The name of this cookie is configurable in BO and may have a different name on some sites.

1 year

Technical and functional cookies utag_main, utag_main_*, tealium_segment, utag_env_* These cookies can be added to the acceptance of the tealium service. They make it possible to manage the activation or not of other cookies contained in the Tealium Tag management system. 13 months
Technical and functional cookies _fbp These cookies can be added to the acceptance of the 'facebook' service. Present on the 4Biz code but no visibility on the value or life span


Technical and functional cookies CONSENTMGR Cookie added to cookie banner acceptance

1 year

Technical and functional cookies getaquote In a Find My Product form, save the user's entries 1 year
Technical and functional cookies webform-* Cookie added to form submission 1 year
Technical and functional cookies Welcome_popup_display Cookie created at the closing of the welcome popup Deleted at the end of navigation
Technical and functional cookies Splash_screen Cookie created at the closing of the splash screen popup Time of session
  preferred-language Cookie for recording the language chosen by the user. 1 year 



II / Statistical Cookies 

Type of cookies



Conservation period for France  Conservation period out of France
Statistical cookies atuserid Cookie set by AT Internet (Analytics) to identify visitors to first-party cookie sites (nb. Cookie that does not use a different domain name from the site). Used by AT Internet 6 months 13 months 
Statistical cookies Atauthority Keeps the visitor privacy mode activated by the visitor 6 months  13 months 
Statistical cookies Idirxvr Legacy visitor ID 13 months  13 months 
Statistical cookies Atidx Legacy visitor ID 13 months  13 months
Statistical cookies Atid

Legacy visitor ID

13 months  13 months 
Statistical cookies Atreman Keeps a prior attribution campaign in memory 30 days  30 days 
Statistical cookies Atsession List of new campaigns encountered during a visit, in order to avoid measuring the same campaign several times 30 days  30 days 


How to withdraw your consent?

On your first connection to the Website, you will be asked to give your consent to the use of non-essentials cookies and/or to make setting. If you subsequently wish to change your choices, you can manage your cookies by going to the section at the bottom of the page of our site or application or via a reminder button called “cookies”.

To delete cookies already stored, please refer to the procedure provided by your operating system (Windows, OS X, etc.).


6. Your Rights / Contact

In accordance with the current regulations, you have the right to access and correct your data and to give post-mortem instructions. Regarding processing based on our legitimate interest, you have also the right to delete your data, to object to processing and you can request a restriction of processing.

To exercise your rights and question us about your personal data processing, you can contact Communication Department TotalEnergies SE Communication Department Tour Coupole 2, place Jean Millier - Arche Nord - Coupole/Regnault 92078 Paris La Défense Cedex France

If you feel, after contacting us, that your rights have not been respected, you can lodge a complaint with the competent supervisory authority.